As the largest bank in the Nordics, Nordea serves aprox. 10 million customers and employ 30,000 people in a heavily regulated industry. AI is central to how Nordea drives growth and wellbeing across the region safely and responsibly.

Nordea has applied AI for over a decade: cutting fraud by 25%, powering a chatbot that autonomously handles about 75% of customer interactions, and generating over 1.5 billion personalized financial insights a year. Now, rapid advances in the technology are opening the door to rethinking software development, digital experiences, and agentic AI workflows across core banking.

But no technology transformation succeeds without a human one. Hear how Nordea is pairing a phased AI rollout with deliberate competence-building and cultural change and why putting people, both employees and customers, in control of AI-powered financial experiences is central to building trust.